Hello and thank you for trusting Gingerbread World with your important order of Schmidt Lebkuchen or premium Reber chocolates!!   At any time, if we can be of assistance, please phone our toll free line: 1-800-309-5559   If you are having difficulty is placing an order online, here is a quick run-through of the process:    Browse through the product selection and "add to cart" the items you would like. If any mistakes are made, you can always click on "view cart" and modify to remove an item, or order multiples of the same item!! Once you are happy with the items selected, click to proceed and process your order. You will be asked to create a Gingerbread World account, which allows you to provide your mailing address and contact information. Your account is finalized with a numerical password that allows you to log back in anytime you like. If you have forgotten your account password, email Gingerbread World at info@Gingerbread-World.com and ask to have the password reset! Once this portion is complete, shipping information and credit card payment can be entered. Please note that we can accept Visa and Master Card. All personal information is encrypted, meaning even if a hacker got the email, it would be useless to them. With that being said, you can always phone in credit card information directly to Gingerbread World by calling our toll free number above. If you wish to ship items to a different address, please provide detailed instructions in the "notes" section of this final stage of the check out process. Please include the item name, along with the full mailing address of the recipient and any note or message you would like sent along with the item. Items can be shipped to anywhere in Canada or the United States! Click submit once your details are complete and we will take care of the rest!!